TG130 Service availability version 0.3 is available for public comment for a period of three weeks.
Start date: 9 September 2010
End date: 30 September 2010
The aim of the document
The Government aims to provide citizens with access to online services on a reliable, ongoing basis. Public sector website managers are required to work with their suppliers to ensure that the services are operating and available to users as and when they are required.
Few issues online affect public perception of the capability of government more than finding an official website providing key public sector services or information is not available or not performing to acceptable quality. The credibility of organisations and of the public sector as a whole can be affected by poor quality provision of online services.
The objective of this guidance is to establish the standards that should reasonably be expected from a public sector organisation in terms of levels of availability and quality of online services.
How can I comment?
You can comment either directly via the comments box on the section you are reading or via email to digigov@coi.gsi.gov.uk.
What happens to my comments?
Comments submitted via the blog and via email will be collated and input into the next version of the guidance intended for publication on the COI website. The Digital Policy team will email respondents with a summary of the actions taken in light of comments received. The intention is to complete the process by the end of October 2010.
How can I access the document?
The draft guidance is available either as a PDF (TG130 Service availbility, 141 kB) or by following the links to individual sections:
- Table of contents
- Introduction
- Quality of service
- Service level agreements
- Contingency planning
- Communicating with users
Facilitation
We will facilitate the review via Twitter @digigov.
